Shipping Information:

  • COD Payments are shipped same-day if placed before 2:00 PM Eastern time.
  • eCheck payments are shipped two business days after the eCheck processes (more information below)
  • We do not ship on Saturday or Sunday unless there is a specific circumstance (a messed up order or an order that did not get sent when it was supposed to)
  • Shipping is FREE with all payment methods except COD at the moment.
  • There is absolutely no information about “kratom” on the outside of the package.
  • We ship everything within USPS Flat Rate Envelopes/Flat Rate boxes, or we re use/buy boxes to ship the FedEx orders.
  • The shipping label does not say “kratom” anywhere on it.
  • The shipping label only shows our business name, which is “EZ DISTRIBUTION”
  • COD orders will be attempted 3 times before they are returned back to us.
  • If your order is returned back to you because of an insufficient address or because someone refused the package by accident, we will attempt to send it you once more, for free, but the time after that, we will have to charge for shipping, or refund the entire order.
  • If you cannot be home to receive your COD package, you may be able to call FedEx, provide them with your tracking number, and they may be able to get it held at the nearest location for you.
  • If you have any other questions, just send an email to


    When Will My Kratom Package Ship?

    (via eCheck payment only)
    If you place an order on Friday after 2:00 PM eastern, your eCheck will not process until Monday of the following week. That means the order will not ship until Wednesday (one business day after the check is processed)
    If you were to place your order before 2:00 PM eastern on that same Friday, your eCheck would process the same-day, and your order would be scheduled to ship on Tuesday instead of Wednesday.
    If you place your order on a Monday before 2:00 PM eastern, your eCheck would process the same-day, and your order would be in queue to ship on Wednesday (two business days).
    Long story short = Your check takes two full business days to process before we can actually ship your order. Once we have a history of eCheck payments that are successful from you, then we will be able to ship the order the same-day (if time allows us to), or next-day.
    If you have any questions at all, please just contact us and we will help you out asap.

    Why Do We Have to Hold Orders?

    (via eCheck payment only)
    It takes up to 3 business days for an eCheck to show that it did not go through, so we wait for 2 business days and then ship, that way if it does not go through on the 3rd business day, we can intercept it back to us.
    This simply means that a customer could place an order before 2:00 PM Eastern, call their bank the very next-day, put a stop payment on their check, and if we shipped out the same-day or next-day, by the time we received the eCheck error, they would have already received the package.
    We comb through each eCheck individually to see if you have ordered via eCheck before, and if you have at least 3 or more times, then your order will be marked to be shipped same-day or next-day depending on time.
    FedEx Overnight orders are subject to be held for the entire 3 business days just to ensure that the order is not fraudulent.


    Subscribe To Our Newsletter

    Receive the latest news and deals!

    You have Successfully Subscribed!