We offer a 30-day Satisfaction Guarantee on all orders. This is how it works:
If you receive an order that you are not happy with, we will offer a return/exchange on the amount of powder you return back to us.
This means if you order a kilogram and send us back 200 grams, we will only provide an exchange/refund on the amount you send back to us.
In order to start the refund/exchange process, please read below:
- Contact us for a return shipping label.
- Please re-package the powder snug, this way the package does not bounce around during transit. If the powder is everywhere when we receive the package – due to it not being packaged correctly – this may be subtracted from the refund amount.
- You will get a refund/exchange based on what you send back to us.
- Your refund is calculated based on the original price per gram. We calculate your refund by multiplying the original price per gram by the amount of grams you send back to us. For example, a kilo at $120 is $0.12 per gram and if you returned 800g from that kilogram, you would receive a $96 refund. $.12 * 800g = $96.
- If you want an exchange and we receive 800g back, whether, from an original kilo or 10kg order, you would receive an exchange of whatever strain you wanted for that exact 800g.
- Please be aware that whenever you send a package back to be exchanged that has already been opened, we have to throw the entire bag away. It absolutely cannot be reused, but we also cannot let people take advantage, so we are forced to receive the powder back to us before we can issue a refund/exchange.
We will not honor the 30-day guarantee on exchanged products (unless under specific circumstances).
After the first exchange, we will not continue to exchange/refund the order. If we send you an exchange and you also do not like that powder, we will not exchange or refund any further. Our 30-day Satisfaction Guarantee is eligible for one exchange/refund on any given order.
For example, if you were not happy with a product and you sent it back for an exchange, we will not honor the 30-day Satisfaction Guarantee on the exchanged product. However, this does not mean we are not here to work with you, but the blanket statement rule for this particular situation is that we do not honor the 30-day Satisfaction Guarantee on a product that has been exchanged. If you have an issue, we can exchange/refund, but after that, we generally ask that you give another vendor a shot as we do not want you to continue wasting your time/money.
If you decide that you want to send your product back, we will generally provide a label for you to return your product; however, we reserve the right to not pay for any return postage.
If you would like to return your order because you are unsatisfied, please contact us by clicking here or calling the number at the top left of the website in the green bar.